Member

Finally, I have a word to say about the complaints process. There are questions around the practicality of expecting children to complain to a service provider in situations where they come into contact with harmful content. The noble Baroness, Lady Barran, highlighted the difference between a 13 year-old and a 17 year-old. They are both children, but they are obviously significantly different in terms of their development and ability to deal with what they see as harmful content. Can my noble friend the Minister say what would happen in situations where complaints from children are rejected by service providers, and what happens thereafter?