Contribution
It is a pleasure to serve under your chairmanship, Mr Western. I congratulate the hon. Member for St Ives (Andrew George) on securing this debate. I thank him for setting out the concerns of his constituents very well, and I thank other hon. Members for their contributions: they have been powerful and in some cases very heartfelt.
It is fair to say that access to banking continues to attract significant interest from colleagues across the House. The hon. Member is right that that interest is increasing. He referred to his own experience of the trajectory of this issue, and I agree: I am seeing hon. Members raising this issue in the House with increased salience, which I am sure reflects how our constituents feel. I am grateful to all hon. Members who have taken the time to share their experiences and those of their constituents.
Some hon. Members who spoke in this debate have attended my banking hub surgeries, which I hope the Liberal Democrat spokesperson, the hon. Member for Brecon, Radnor and Cwm Tawe (David Chadwick), found valuable. The fact that I hold those surgeries, which Members of Parliament from any party can attend, demonstrates that the issue is being raised more and more by Members across the House.
I recognise that rural and coastal communities such as those in the constituencies of the hon. Member for St Ives and of the hon. and gallant Member for Tewkesbury (Cameron Thomas) face particular challenges in accessing banking services. I very much appreciate the fact that in many circumstances local geography and transport may make it more difficult for elderly and disabled people, as well as those who are vulnerable or digitally excluded, to reach face-to-face banking when branch provision changes locally.
The hon. Member for St Ives mentioned services in his constituency being provided in an upstairs setting. I will come on to address accessibility issues, but I was sorry to hear that example. On transport, my hon. Friend the Member for Redditch (Chris Bloore) raised concerns about travel times, which I will also address. Many points have been raised, and I will do my level best to address them all.
The Opposition spokesman, the hon. Member for North Bedfordshire (Richard Fuller), rightly referred to the fact that the banking landscape has changed in recent years. Many people have greatly benefited from digital innovations that allow them to manage their finances more easily. For many, those changes have increased accessibility and convenience. Many of us are able to access banking services just from an app on a phone. It has been clear in this debate, however, that although digital services work well for many people, others still want, need or prefer to access banking in person or use cash in their daily lives. That includes some older customers, people who are more vulnerable, or those—as with the family member of my hon. Friend the Member for Cumbernauld and Kirkintilloch (Katrina Murray)—who have been through a significant life event. Being vulnerable at that point, they may just want to speak to another human.
This Government are on the side of each of those categories of people. We recognise that cash remains important for people and businesses right across the country. That is why we have been clear that, alongside digital innovation, it is critical that people have access to the services that they need. Hon. Members know that access to cash is protected in legislation and the FCA has responsibility and powers to ensure that people and businesses can continue to withdraw and deposit cash.
I want to address the serious concerns that have been raised by hon. Members about the impact of bank branch closures on our communities. In particular, the hon. Member for St Ives articulated his concerns about the closure of a Lloyds branch in Penzance. I fully understand his concerns about that situation. The Government understand the importance of those services, and there are other similar instances across the country. Banking services and other services must reflect customer and community interest.
I welcome the fact that some banks have made commitments to maintaining or improving their existing branches, because they recognise just how important they are to their customers. Nationwide Building Society has committed to maintaining 605 branches until at least 2030 and HSBC UK has committed to keeping 327 branches open until at least 2027; we very much welcome those important commitments. I also draw attention to the fact that, according to the Building Societies Association, 35% of the branch network is currently provided by building societies. As a Government, we fully support and value the role that mutuals play in our economy and society.
Branch access is an important feature for a number of customers. Many have used the free current account switching service to change provider. The switching service ensures that all payments and balances are automatically transferred to a new account, but for those firms that are changing their branch network, there are rules and obligations. In those circumstances, it is important that all Members know that decisions to close branches must be taken with regard to their impact on customers and communities. The FCA’s branch closure guidance is very clear that firms must carefully assess the effect of a planned closure on customers’ everyday banking and cash access needs.
Let me underline that point: it is very important, not least because of some of the contributions to today’s debate. Banks are expected to put appropriate alternatives in place. Where they fall short of those expectations, the FCA can and will ask for closures to be paused and I fully support those FCA powers. As a Government, we expect the FCA to use them where they consider it necessary to do so. Crucially, we also believe it is right that no branch can close until any recommended services are put in place.