David Williams

David Williams

Labour — Stoke-on-Trent North

Speaking in the House of Commons on 19 March 2026

Debate

Banking Services: Accessibility

Contribution

My point is about the focus on vulnerable customers: it is not only about vulnerable customers; it is about older people. My mum and dad would not be described as vulnerable. I bought them a smartphone last year, and I spent weekend after weekend trying to get them to use it. When their bank closed, they were offered half an hour with the bank on how to use apps. Would the hon. Member agree that that is not going to work, and that banks need to do more to help older residents?

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