CONCENTRIX END OF CONTRACT

Motion Text

That this House welcomes the decision by HM Revenue and Customs (HMRC) not to renew the contract of American outsourcing firm Concentrix; understands that the Treasury has revealed 120 cases since October 2015 where Concentrix did not fully meet the performance standards laid out in its contract; notes that thousands of single parents across the country have had their tax credits cut incorrectly as a result of Concentrix fraud investigations; urges HMRC to apologise to the parents who suffered as a result of their contract with Concentrix; and calls on the Government to change the approach in which it assesses allegations of fraud, so not to repeat the failings of Concentrix.