OLDER PEOPLE AND THE NHS COMPLAINTS SYSTEM

Motion Text

That this House welcomes the new 'Speaking Out' report compiled by Age Concern highlighting the failings of the NHS complaints system in relation to older people; calls on the Government to act on older people's concerns by reforming the system to ensure that the health service learns from its mistakes, that the system is made more accessible, that there will be no recriminations against those who complain and that complainants have access to independent support; and urges the Government to acknowledge that if it develops a complaints system which respects and acts on the views of older people, it will help to build a health service which is better for all.