Answer from Hansard

The Secretary of State for Transport (Heidi Alexander)

The previous Government’s neglect of the railways saw a decade of decline in passenger performance, but we are starting to see performance stabilise. Passengers are responding to these improvements, and passenger numbers were up 7% last year. We are now working with the rail industry on a performance restoration framework with five clear focus areas, including timetable resilience, staffing and keeping trains safely moving during disruptive events, to help restore the performance that passengers deserve.