Oral Question·Department for Transport
“If he will make a statement on his departmental responsibilities.”
Tabled: 10 September 2020Answered: 17 September 2020
Asked by
Chris Bryant
Labour — Rhondda and Ogmore
Answering Minister
the Secretary of State for Transport
Answer from Hansard
The Exchequer Secretary to the Treasury (Dan Tomlinson)
HMRC is committed to improving day-to-day performance and the customer experience. Call waiting times in the first quarter of this year were half as long as in the same period last year, which is good news for customers. At the 2025 spending review, the Government allocated £500 million to make HMRC a digital-first organisation, and that transformation is well under way.