Answer from Hansard

The Prime Minister

It is good for me to be able to credit the Communication Workers Union, because I know it has done a huge amount of work over the years to raise some of the issues within Royal Mail. It is because of that work that there has now been a commitment from the business to invest £500 million in frontline resourcing. Everyone in this House will know that standards have not been good enough, and people have been facing an unreliable service. We are committed, as a Government, to a comprehensive universal service obligation. That is what will safeguard Royal Mail’s future, but the company now needs to listen to what my hon. Friend is saying and get on and deliver it.