Answer from Hansard

The Parliamentary Under-Secretary of State for Energy Security and Net Zero (Miatta Fahnbulleh)

Under Ofgem’s current rules, suppliers must provide complete and accurate billing information. Critically, bills are required to be displayed in plain and accessible language. We will work with the regulator to ensure that suppliers abide by that. However, it is worth saying that we recognise that many consumers feel let down by a broken energy system that is not working on their behalf. That is why we are reviewing the role of Ofgem, to ensure that it has the powers necessary to be an effective consumer champion.