Answer from Hansard

Pat McFadden

I thank my hon. Friend for a very good question. Here is another fact the shadow Secretary of State may not welcome: the truth is that before the pandemic, face-to-face interviews were the norm and after that, the numbers collapsed. Not only that, the previous Government signed off a new set of long-term contracts allowing most of the assessors to work from home, just a year before the general election. We are now increasing face-to-face interviews to provide a proper balance in the functional assessment process in the benefit system.