Oral Question·Ministry of Housing, Communities and Local Government
“If she will make a statement on her departmental responsibilities.”
Tabled: 27 August 2024Answered: 2 September 2024
Asked by
Monica Harding
Liberal Democrat — Esher and Walton
Answering Minister
the Secretary of State for Housing, Communities and Local Government
Answer from Hansard
The Minister for Care (Stephen Kinnock)
We know that some patients prefer not to use online services. Online tools complement rather than replace existing routes, such as telephone or walk-in access. The GP contract requires online access to be available during core hours, which eases pressure on phone lines and reception staff as non-digital routes to access care. Under this Government, patient satisfaction with GP access has risen from 61% to 75%.