Oral Question·Treasury
“If she will make a statement on her departmental responsibilities.”
Tabled: 14 May 2025Answered: 20 May 2025
Asked by
Lisa Smart
Liberal Democrat — Hazel Grove
Answering Minister
the Chancellor of the Exchequer
Answer from Hansard
James Murray
I am sorry to hear about the experience of the hon. Lady’s constituent. To reassure her and her constituent, one of my priorities as chair of the HMRC board is to improve HMRC’s day-to-day performance. We have seen the percentage of telephony adviser attempts handled go from 59% last March to 80% this March. It will remain a priority for me to modernise and digitise the service.