Oral Question·Department for Transport
“If she will make a statement on her departmental responsibilities.”
Tabled: 5 February 2026Answered: 12 February 2026
Asked by
Dr Ellie Chowns
Green Party — North Herefordshire
Answering Minister
the Secretary of State for Transport
Answer from Hansard
Heidi Alexander
The hon. Lady is right to raise this issue. I have been in contact with the DVLA about this matter; it is putting new systems in place to ensure that it is doing everything that it can, as standard, to process these cases as quickly as possible. In the meantime, I have been keen to ensure that there is an escalation mechanism. I am pleased to hear that her constituents have got a quicker response after they have contacted her, but that should not have to be the case or the norm.