Oral Question·Department for Work and Pensions
“What (a) information and (b) financial advice her Department provides to people approaching state pension age on deferring their entitlement to the state pension.”
Tabled: 26 May 2022Answered: 6 June 2022
Answering Minister
the Secretary of State for Work and Pensions
Answer from Hansard
The Minister for Care (Stephen Kinnock)
We know that some patients prefer not to use online services. Online tools complement rather than replace existing routes, such as telephone or walk-in access. The GP contract requires online access to be available during core hours, which eases pressure on phone lines and reception staff as non-digital routes to access care. Under this Government, patient satisfaction with GP access has risen from 61% to 75%.