Oral Question·Department for Business, Innovation, Science and Trade
“What assessment his Department has made of the adequacy of levels of service by Royal Mail.”
Tabled: 15 September 2026Answered: 15 October 2026
Asked by
Paula Barker
Labour — Liverpool Wavertree
Answering Minister
the Secretary of State for Business, Innovation, Science and Trade
Answer from Hansard
The Minister for the Future of Work (Kate Dearden)
The Government are clear that Royal Mail’s quality of service has been unacceptable for too long. Royal Mail published a plan to improve reliability, and I have been frank in my conversations with the CEO that it now needs to increase the pace of improvement and deliver on that plan. I understand that there have been operational challenges in the Lark Lane and Liverpool North delivery offices, and I urge Royal Mail to improve its services for local people. It must do better.