Oral Question·Department for Work and Pensions
“What assessment she has made of trends in the level of financial hardship experienced by universal credit claimants.”
Tabled: 26 June 2018Answered: 2 July 2018
Answering Minister
the Secretary of State for Work and Pensions
Answer from Hansard
The Exchequer Secretary to the Treasury (Dan Tomlinson)
HMRC is committed to improving day-to-day performance and the customer experience. Call waiting times in the first quarter of this year were half as long as in the same period last year, which is good news for customers. At the 2025 spending review, the Government allocated £500 million to make HMRC a digital-first organisation, and that transformation is well under way.