Oral Question·Department for Business and Trade
“What discussions he has had with Royal Mail on improving service levels in the North West.”
Tabled: 4 December 2025Answered: 11 December 2025
Asked by
Mrs Elsie Blundell
Labour — Heywood and Middleton North
Answering Minister
the Secretary of State for Business and Trade
Answer from Hansard
The Parliamentary Under-Secretary of State for Business and Trade (Blair McDougall)
I have discussed Royal Mail’s performance with the chief executive of Royal Mail and its parent company, and they recognise the need to do more to meet service delivery targets. In addition, Ofcom fined Royal Mail £21 million for failing to meet its service targets, and told it to urgently publish and deliver a credible plan that delivers major and continual improvement.