Oral Question·Department of Health and Social Care
“What processes his Department has put in place to respond to concerns raised by NHS staff and patients.”
Tabled: 19 September 2023Answered: 17 October 2023
Asked by
Rachael Maskell
Labour (Co-op) — York Central
Answering Minister
the Secretary of State for Health and Social Care
Answer from Hansard
Nick Smith (Blaenau Gwent and Rhymney) (Lab)
A new approach to proactively understand Members’ needs has been introduced by the Parliamentary Digital Service to shape improvements to digital services. Recently, its research informed a trial of a paid version of Copilot artificial intelligence with Members, including me, and with staff. To ensure that any new solutions meet Members’ needs, PDS runs pilots, works with suppliers and applies Member feedback to try to drive improvements.