Answer from Hansard

The Minister for the Future of Work (Kate Dearden)

The Government are clear that Royal Mail’s quality of service has been unacceptable for too long. Royal Mail published a plan to improve reliability, and I have been frank in my conversations with the CEO that it now needs to increase the pace of improvement and deliver on that plan. I understand that there have been operational challenges in the Lark Lane and Liverpool North delivery offices, and I urge Royal Mail to improve its services for local people. It must do better.