Oral Question·Department of Health and Social Care
“What steps he is taking to maintain non-digital access to primary care.”
Tabled: 3 June 2026Answered: 9 June 2026
Asked by
Dr Kieran Mullan
Conservative — Bexhill and Battle
Answering Minister
the Secretary of State for Health and Social Care
Answer from Hansard
The Minister for Care (Stephen Kinnock)
We know that some patients prefer not to use online services. Online tools complement rather than replace existing routes, such as telephone or walk-in access. The GP contract requires online access to be available during core hours, which eases pressure on phone lines and reception staff as non-digital routes to access care. Under this Government, patient satisfaction with GP access has risen from 61% to 75%.