Oral Question·Department for Business, Energy and Industrial Strategy
“What steps he will take to support small businesses in Harlow.”
Tabled: 9 November 2021Answered: 16 November 2021
Answering Minister
the Secretary of State for Business, Energy and Industrial Strategy
Answer from Hansard
James Murray
I am sorry to hear about the experience of the hon. Lady’s constituent. To reassure her and her constituent, one of my priorities as chair of the HMRC board is to improve HMRC’s day-to-day performance. We have seen the percentage of telephony adviser attempts handled go from 59% last March to 80% this March. It will remain a priority for me to modernise and digitise the service.