“What steps her Department is taking to secure the release of British people detained abroad.”
Asked by
Mohammad Yasin
Answering Minister
the Secretary of State for Foreign, Commonwealth and Development Affairs
Answer from Hansard
The Parliamentary Secretary, Cabinet Office (Sally Jameson)
I thank the hon. Member for raising that case. As I have said, Capita’s performance is diabolical. I will not make any excuses for it from the Dispatch Box —there are no excuses for it—but we are holding Capita to account every day. As I said, we have deployed 147 surge staff to help during this crisis—they will not be removed until service levels are brought up to scratch—we are withholding contractual payments, and an independent Capita-funded remedial adviser has been appointed to identify further issues. If the hon. Lady writes to me about that case, I will ensure that it is escalated.