Answer from Hansard

Nick Smith (Blaenau Gwent and Rhymney) (Lab)

A new approach to proactively understand Members’ needs has been introduced by the Parliamentary Digital Service to shape improvements to digital services. Recently, its research informed a trial of a paid version of Copilot artificial intelligence with Members, including me, and with staff. To ensure that any new solutions meet Members’ needs, PDS runs pilots, works with suppliers and applies Member feedback to try to drive improvements.