Oral Question·Department for Work and Pensions
“What steps she is taking to increase efficiency in the Child Maintenance Service.”
Tabled: 28 January 2025Answered: 3 February 2025
Asked by
Ben Obese-Jecty
Conservative — Huntingdon
Answering Minister
the Secretary of State for Work and Pensions
Answer from Hansard
The Parliamentary Under-Secretary of State for Work and Pensions (Andrew Western)
The CMS modernisation programme delivers increasingly effective and efficient services. The programme has transformed customer interaction with the CMS, providing customers the choice to make contact digitally. Those efficiencies make it easier for customers to report changes and non-payment, so CMS caseworkers can focus on the collection of unpaid child maintenance.