Ban fines for free flow toll roads until after reminders are sent

Background

Stop unfair fines when drivers simply forget to pay tolls. Require toll enforcement to only charge the toll itself. Fines should only apply if reminders are ignored. Drivers shouldn’t face £25–£50 penalties for a £2 crossing just because they forgot.

Additional details

Drivers are being fined £25–£50 for tolls costing just £2–£2.40, often because they forgot to pay online after using free-flow bridges. At the Mersey Gateway, around 20% of all money collected comes from fines, and at Dartford it’s around 40%. We think the system relies on forgetfulness to generate income. It’s right that people pay the toll, but honest mistakes shouldn’t be turned into excessive fines.

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