Ban train companies from using vague terms to explain cancellations and delays.

Background

Ban train companies from using terms such as “short notice change to the timetable” to explain cancellations and delays.

Additional details

Train companies are increasingly using vague terminology such as “short notice change to the timetable” to explain cancellations and delays. This offers users no explanation of causes and is little consolation to those affected. It is, in fact, insulting to lack transparency. Train operators should be made to give honest explanations in order to be held to account. A cancellation is a ‘short notice change to a timetable’. Essentially, the reason they are currently providing is: Cancellation.