Cap ‘pay later’ parking and toll penalties, and require a pay-on-exit option

Background

Introduce legislation to cap penalties for “pay later” tolls and car parks and require operators to provide a clear pay-on-exit option. Where drivers forget to pay, additional reminder/collection charges must be capped at a small administrative fee (for example £5) before a larger penalty.

Additional details

Many tolls and car parks now require drivers to remember to pay later online. If they forget, they can receive mammoth penalties for an original charge of only a few pounds. We believe this punishes forgetfulness, not dishonesty, and disproportionately affects busy people, carers, parents and those with attention or memory difficulties. Operators should be required to provide pay-on-exit options and to limit penalties to reasonable administrative costs so genuine mistakes are not treated like deliberate non-payment.

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