Establish an independent Parcel Delivery Ombudsman

Background

This petition calls on the UK Government to establish an independent Parcel Delivery Ombudsman to give consumers greater protection when courier companies repeatedly fail to deliver parcels properly.

Additional details

The aim is to create a fairer balance between consumers and courier companies. Responsible delivery companies should not be disadvantaged. However, consumers should not be expected to repeatedly accept poor service simply because individual complaints are treated in isolation. The petition is not calling for courier companies to be punished for every individual mistake or unavoidable delay. Instead, it seeks greater accountability when poor service becomes persistent or systemic.

Where it’s popular

Constituencies with the most signatures on this petition.