Make Water Companies More Effectively Accountable for Repeated Supply Failures

Background

Require the UK Government to strengthen regulation of water companies, improve infrastructure resilience, protect vulnerable customers during outages, increase compensation for prolonged failures, and give Ofwat stronger powers to investigate and enforce action over repeated water supply failures.

Additional details

Repeated water outages are leaving households across the UK without reliable water for drinking, cooking, washing and sanitation. Recent failures affecting more than 10,000 homes in Chigwell, east London and Essex highlight wider concerns about infrastructure resilience, repeated bursts, leaks and inadequate emergency support. Government must ensure water companies invest properly, protect vulnerable customers and provide fair compensation when service standards are not met.