Require all GP surgeries to offer online triage plus phone pre-booking

Background

We want the government to require all GP practices to keep a phone booking option alongside online triage. This could help people with inflexible work hours, caregiving roles, or long-term health needs, ensuring fair access to care for all

Additional details

The shift to online triage has left many patients behind. People with rigid work hours, caregiving responsibilities, or chronic health conditions may struggle to access timely care. Without a phone booking option, they face delays in diagnosis, heightened stress, and worsening conditions. Fair access to NHS care must ensure that all patients, regardless of circumstance, can plan ahead and secure routine appointments. This is vital for equitable, effective healthcare for all

Where it’s popular

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