Review handling of complaints by public bodies and their transparency levels

Background

We call on the UK Government to thoroughly review complaint-handling practices within public bodies and introduce stronger enforceable safeguards to ensure transparency, accountability, and proper record-keeping.

Additional details

I am deeply concerned to have identified what seems to me to be a persistent and recurring pattern across multiple government bodies, including the Child Maintenance Service (CMS), Independent Case Examiner (ICE), and Information Commissioner’s Office (ICO), where: Legitimate concerns are not properly addressed Accountability is repeatedly avoided Complaints go missing Complaints are closed without notification Evidence is not properly retained Records and notes appear to be amended

Where it’s popular

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