Review the quality and oversight of Child DLA decision-making

Background

Review the Child Disability Living Allowance (DLA) decision process, including how decisions are assessed and ensure they are regularly independently overseen. A review should include considering initial decisions, Mandatory Reconsiderations (MR) and tribunal outcomes.

Additional details

We call for such a review to consider: • Whether child DLA decisions accurately reflect the evidence and give clear reasons to claimants. • Where decisions change at MR or tribunal, examine why and whether issues could have been resolved earlier. • Recurring problems and inform improvements using root-cause analysis. • Whether changes improve first-time decision quality and reduce avoidable disputes and stress for families. • Lessons from changed decisions should feed back into future decision-making.

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