Written Question·Department for Education·UIN 23111

Academies: Complaints

Tabled: 9 January 2025

Answered: 16 January 2025

Question

James McMurdock

Independent — South Basildon and East Thurrock

To ask the Secretary of State for Education, whether she plans to introduce a standardised complaints process for academy schools.

Answer

Catherine McKinnell

All academies are required to have a complaints process which adheres to Part 7 of the Education (Independent School Standards) Regulations 2014. This sets out that it is the academy’s responsibility to handle and resolve any complaints. If a complainan...

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