Written Question·Department for Work and Pensions·UIN 89824
Access to Work Programme: Complaints
Tabled: 11 November 2025
Answered: 1 December 2025
Question
Martin Wrigley
Liberal Democrat — Newton Abbot
To ask the Secretary of State for Work and Pensions, what is His Department's standard response time for resolving official complaints submitted to Access to Work.
Answer
Sir Stephen TimmsComplaints received about Access to Work are handled in line with the overall Departmental complaints process published on Gov.uk. We aim to contact customers within 15 working days to clear the complaint or agree how to investigate it if it will take lon...
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