Written Question·Department for Work and Pensions·UIN 89825
Access to Work Programme: Complaints
Tabled: 11 November 2025
Answered: 20 November 2025
Question
Martin Wrigley
Liberal Democrat — Newton Abbot
To ask the Secretary of State for Work and Pensions, what information his Department holds on the number of complaints submitted by disabled service users to the Access to Work scheme which were not resolved within the 20-working-day target in the last 12
Answer
Sir Stephen TimmsThe standard definition of a complaint across DWP is: Any expression of dissatisfaction about the service provided which is not resolved by operational staff as normal business. An ‘Official’’ complaint would be received in writing and usually via the loc...
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