Written Question·Department for Work and Pensions·UIN 95485

Access to Work Programme: Complaints

Tabled: 28 November 2025

Answered: 8 December 2025

Question

Martin Wrigley

To ask the Secretary of State for Work and Pensions, what processes his Department has in place for people to escalate complaints where no response has been received after the standard timeframe for people contacting Access to Work during application and

Answer

Sir Stephen Timms

Customers who are unhappy with the service they receive from Access to Work, including delays or lack of response, can raise a complaint directly with the team handling their case.If the issue is not resolved, the complaint can be escalated through the De...

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