Written Question·Department for Work and Pensions·UIN 85964

Access to Work Programme: Hearing Impairment

Tabled: 28 October 2025
Answered: 5 November 2025

Question

Mr Andrew Snowden

Conservative — Fylde

To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the adequacy of the accessibility of the Access to Work scheme for deaf people.

Answer

Sir Stephen Timms
There is a variety of contact methods which customers with hearing loss can utilise. These include textphone, Video Relay Service and email as a reasonable adjustment. Where a customer would like to use email as a method of contact, they should inform the...
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