Written Question·Department for Transport·UIN 44579

Avanti West Coast: Ticket Offices

Tabled: 7 April 2025
Answered: 22 April 2025

Question

Navendu Mishra

LabourStockport

To ask the Secretary of State for Transport, whether her Department will make an assessment of the impact of (a) unfilled station staff vacancies and (b) use of fixed-term contracts at Avanti West Coast-managed railway stations on (i) trends in the length

Answer

Simon Lightwood
The Department expects all train operating companies to use reasonable endeavours to meet their obligations for regulated staffed ticket office opening hours under Schedule 17 of the Ticketing and Settlement Agreement. As such, we regularly review ticket ...

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