Written Question·Department for Transport·UIN 65126
Aviation: Compensation
Tabled: 4 July 2025
Answered: 11 July 2025
Question
Zöe Franklin
Liberal Democrat — Guildford
To ask the Secretary of State for Transport, what recent discussions she has had with airlines on the (a) accessibility and (b) clarity of compensation claim processes; and whether she has made an assessment of the potential impact of claims procedures on
Answer
Mike KaneUnder UK law, airlines are required to provide written information to passengers affected by flight disruptions, setting out the rules for compensation and assistance. This information must be clear, easy to understand, and available in accessible format...
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