Bank Services: Closures — Written Question

Question

Manuela Perteghella

Liberal Democrat — Stratford-on-Avon

To ask the Chancellor of the Exchequer, whether customer account closures made while complaints remain unresolved by the Financial Ombudsman Service must be reported to (a) the Financial Conduct Authority, (b) the Financial Ombudsman Service and (c) any o

Answer

Lucy Rigby

In June 2025, the Government legislated to introduce stronger protections for customers in cases of bank account closure. The measures we have introduced extend the minimum notice period of termination from two months to 90 days and place a new requiremen...

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