Written Question·Treasury·UIN 75775
Bank Services: Closures
Tabled: 8 September 2025
Answered: 11 September 2025
Question
Manuela Perteghella
Liberal Democrat — Stratford-on-Avon
To ask the Chancellor of the Exchequer, what guidance her Department has issued for banks on reporting customer account closures while complaints remain unresolved by the Financial Ombudsman Service.
Answer
Lucy RigbyIn June 2025, the Government legislated to introduce stronger protections for customers in cases of bank account closure. The measures we have introduced extend the minimum notice period of termination from two months to 90 days and place a new requiremen...
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