Written Question·Department for Energy Security and Net Zero·UIN 13371

Billing: Documents

Tabled: 8 November 2024

Answered: 18 November 2024

Question

Clive Jones

To ask the Secretary of State for Energy Security and Net Zero, what data his Department holds on the number of utility companies that charge for paper copies of bills; what assessment he has made of the potential impact of this practice on customers; and

Answer

Miatta Fahnbulleh

The Department does not hold this data. Ofgem’s Standard Licence Condition 21B.8 explicitly states that “the licensee must not make a specific charge for the provision of a Bill or statement of account or for access in an appropriate way to the consumptio...

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