Written Question·Department for Business and Trade·UIN 93635

British Business Bank: Complaints

Tabled: 24 November 2025

Answered: 27 November 2025

Named Day

Question

Gareth Thomas

To ask the Secretary of State for Business and Trade, how many complaints the British Business Bank received about a) the cost of loans to SMEs, b) debt recovery behaviour by people offering to lend to SMEs and c) fees charged by lenders when lending to S

Answer

Blair McDougall

Where the British Business Bank receives complaints about lenders' actions on debt recovery, cost of lending and fees charged by lenders, these are referred to the relevant lender. While all complaints are logged, the current system does not include a spe...

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