Written Question·Department for Energy Security and Net Zero·UIN 4800
British Gas: Billing
Tabled: 9 September 2024
Answered: 17 September 2024
Question
Josh Simons
Labour — Makerfield
To ask the Secretary of State for Energy Security and Net Zero, whether he has had discussions with Ofgem on British Gas's billing system migration; and whether he has made an assessment of the potential impact of that migration on customers.
Answer
Miatta FahnbullehRegulation of energy suppliers is a matter for Ofgem. All retail energy suppliers are required to meet the standard license conditions set out by Ofgem which detail the minimum standards customers must be provided. Suppliers are expected to provide custom...
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