Written Question·Department for Science, Innovation and Technology·UIN 78421

Broadband and Mobile Phones: Contracts

Tabled: 10 October 2025
Answered: 20 October 2025

Question

Mohammad Yasin

LabourBedford

To ask the Secretary of State for Science, Innovation and Technology, what recent assessment she has made of the potential impact of complex broadband and mobile contract negotiations on (a) older customers and (b) people with vulnerabilities.

Answer

Kanishka Narayan
The department has not recently made any such assessment, however, we remain committed to supporting vulnerable and older consumers. We regularly engage consumer groups, such as Citizens Advice, who have conducted relevant research.Ofcom has introduced se...

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