Written Question·Department for Business and Trade·UIN 81212

Business: Consumers

Tabled: 10 October 2025

Answered: 20 October 2025

Question

Mr Angus MacDonald

Liberal Democrat — Inverness, Skye and West Ross-shire

To ask the Secretary of State for Business and Trade, what steps his Department is taking to encourage businesses to promote customer contact by providing (a) phone numbers (b) email addresses (c) live chat for customers and (d) multiple contact options.

Answer

Kate Dearden

The Government expects all businesses to treat their consumers fairly. Businesses are required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to provide contact information in a clear and comprehensible ma...

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