Written Question·Department for Business and Trade·UIN 81213
Business: Consumers
Tabled: 10 October 2025
Answered: 20 October 2025
Question
Mr Angus MacDonald
Liberal Democrat — Inverness, Skye and West Ross-shire
To ask the Secretary of State for Business and Trade, whether he has had discussions with consumer protection bodies on the potential impact of businesses that do not provide direct human customer services contact on the level of service provided to consu
Answer
Kate DeardenThe Government expects all businesses to treat their consumers fairly. Businesses are required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to provide contact information in a clear and comprehensible ma...
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