Written Question·Department for Work and Pensions·UIN 51691
Child Maintenance Service: Complaints
Tabled: 12 May 2025
Answered: 15 May 2025
Named DayQuestion
Alex Brewer
Liberal Democrat — North East Hampshire
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to improve the Child Maintenance Service's complaints procedure.
Answer
Andrew WesternDWP introduced a single tier complaint model in 2020-2021 to ensure the process of making a complaint in DWP was simple and consistent for our customers. The single tier model put complaints handling back into specialist complaints teams, enabling the Dep...
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