Written Question·Department for Work and Pensions·UIN 118835
Child Maintenance Service: Complaints
Tabled: 9 March 2026
Answered: 17 March 2026
Question
Preet Kaur Gill
Labour (Co-op) — Birmingham Edgbaston
To ask the Secretary of State for Work and Pensions, for complaints investigations in the Child Maintenance Service that lasted longer than 15 working days, what percentage of complainants received written confirmation of this delay in the last year.
Answer
Andrew WesternThe Child Maintenance Service (CMS) complaint data information requested is not readily available and to provide it would incur disproportionate cost.The CMS complies with the Department for Work and Pensions (DWP) complaints service standard, to aim to r...
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