Written Question·Department for Work and Pensions·UIN 118836
Child Maintenance Service: Complaints
Tabled: 9 March 2026
Answered: 17 March 2026
Question
Preet Kaur Gill
Labour (Co-op) — Birmingham Edgbaston
To ask the Secretary of State for Work and Pensions, what steps he is taking to help improve complaint response times from the Child Maintenance Service.
Answer
Andrew WesternThe Child Maintenance Service (CMS) complaint data information requested is not readily available and to provide it would incur disproportionate cost.The CMS complies with the Department for Work and Pensions (DWP) complaints service standard, to aim to r...
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